Shipping & Delivery

Where We Ship

We ship to all 50 U.S. states.

We don’t ship internationally at this time.

Processing Time

We carefully inspect and package every order before it goes out.

Orders are packed and shipped in about 1–2 business days.

Need to change or cancel an order? Contact us as soon as possible. We’ll do our best to help, but orders that have already been processed or shipped can’t be canceled.

Shipping Costs

Standard Shipping is based on your order amount:

Free shipping on orders of $99 or more applies to Standard Shipping.

Need it faster? Choose USPS Priority Mail (1 to 3 business days) at checkout; the price is calculated by USPS based on your package and address.

Your shipping charge and any applicable taxes are shown at checkout, so you’ll see your total before you pay.

Tracking Your Order

1. Order confirmation. Right after you place your order online, you’ll get an order confirmation email.
2. Tracking email. Once your order ships, you’ll get a second email with your tracking information.

We ship with USPS, so you can follow your package with the tracking number in that email.

Don’t see your emails? Check your spam or promotions folder, or email us at sunny@sunnysidefungi.com.

Pickup

Live nearby? Choose free Store Pickup at checkout and pick up at one of these:

• Torrance Farmers’ Market, Saturdays 8 a.m. to 1 p.m. (Charles H. Wilson Park, 2200 Crenshaw Blvd)
• Hollywood Farmers Market, Sundays 8 a.m. to 1 p.m. (1600 Ivar Ave, Los Angeles)
• Costa Mesa, Fridays 3 to 8 p.m. (the address is shown at checkout)

Can’t make those times? Contact us and we’ll find a time that works.

Delivery & Your Address

Please double-check your shipping address at checkout. We can’t be responsible for delays or delivery problems caused by an incorrect or incomplete address.

Delivery dates are estimates and aren’t guaranteed. Carriers, weather, holidays and other things outside our control can sometimes cause delays.

Lost or Missing Packages

If your tracking hasn’t updated in 7 days, or it says your package was delivered but you can’t find it, here’s what to do:

1. Take a quick look around. Check your porch, mailbox and building mailroom, and ask your neighbors or front desk. Packages marked “delivered” sometimes turn up a day or two later.
2. Email us. Write to sunny@sunnysidefungi.com with your order number within 7 days of the delivery date shown in your tracking, or once your tracking has gone 7 days without an update.
3. We’ll check with USPS. We’ll look into it with USPS and keep you posted. Once the package is confirmed lost, we’ll send you a replacement or a refund.

Please make sure your shipping address is complete and correct at checkout. We can’t be responsible for packages sent to an address that was entered incorrectly.

Damaged or Incorrect Items

If your order arrives damaged, defective, incorrect or incomplete, please email sunny@sunnysidefungi.com within 3 days of delivery and include:

• Your name and order number
• A description of the problem
• Clear photos of the product, packaging and shipping label

Please keep the product and packaging until we’ve reviewed your request. We’ll work with you on a replacement, refund or store credit.

Returns

Because our mushrooms, powders, blends, tinctures, seasonings and dried fruit are food or consumable products, those sales are final, opened or unopened.

Unused, unwashed non-food merchandise, like our reusable mushroom bags and wooden scoops, can be returned within 14 days of delivery in its original condition and packaging. Please contact us first for return instructions. Return shipping is paid by the customer unless the item was damaged, defective or sent incorrectly, and original shipping charges aren’t refundable.